Concerning luggage

Items weighing 30kg or more

• Items with a combined length, width, and height greater than 180cm
• Items weighing 30kg or more

Valuable items

• Items valued at over 100,000 yen
• Cash, credit cards, precious stones, passports and other forms of identification
• Items that include personal information as well as items that require special handling
• Items that are impossible to re-create, such as manuscripts, video tape, film, and electronic media
• Remains, cremated remains

Improperly packed items

• Bags or boxes that aren't fully closed, or with the contents sticking out
• Items too small to put a tag on

Dangerous items and precision machines

• Items that may be dangerous or troublesome for people, or for other items being transported
• Fireworks, spray cans, lighters, poisonous or toxic substances
• Electronics containing lithium ion batteries (wireless headphones, portable curling irons, etc.)

Items that require a controlled temperature

• Fruits, vegetables, items that require freezing or refrigeration (fish, chocolate, etc.)
• Animals (cats, dogs, etc.) and plants (seedlings, ikebana)

Fragile items

• Porcelain, glass, cans and bottles (liquor and seasonings, as well as makeup and perfume in breakable containers)
• Musical instruments
• Works of art, antiques

• Items other than those listed above that KURO-GO Luggage Delivery determines to be unfit for transport